Terms of Use - Kaiser Permanente Voice

Kaiser Permanente Voice Website Terms & Conditions

Purpose

Kaiser Permanente Voice provides this Web site to allow interested Kaiser Permanente current employees and retirees to remain informed and educated about policy and issues affecting Kaiser Permanente. The Web site is referred to in these Terms and Conditions as the “Site.”

Agreement

BY USING THE SITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

User participation in interactive services

Kaiser Permanente Voice provides you with a number of interactive online services to help you educate and be more involved in Kaiser Permanente Voice public policies. These services may include (but are not limited to): secure mobile messaging. You agree that you will not upload or transmit any communications or content of any type (including secure messaging) that infringe upon, misappropriate or violate any rights of any party.

Mobile Messaging terms

As part of the services provided by Kaiser Permanente Voice on this Site, users have the opportunity to participate in a secure mobile messaging program (the “Mobile Messaging Program”) subject to the Mobile Messaging terms set forth in this section. The Mobile Messaging Program and our collection and use of your personal information is also subject to the other sections of these Terms and Conditions, as well as our Privacy Statement. By enrolling, signing up, or otherwise agreeing to participate in the Mobile Messaging Program, you accept and agree to these Mobile Messaging terms.

Mobile Messaging Program Description: We may send informational mobile messages with requests for action in various formats through the Mobile Messaging Program. Mobile messages may be sent using an automated technology, including an auto-dialer, automated system, or automatic telephone dialing system. Message frequency will vary but will not exceed 6 messages per month. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Mobile Messaging Program but you are responsible for any message and data rates imposed by your mobile provider, as message and data rates may apply for SMS and MMS alerts.
User Opt-In: By providing your mobile phone number to us, you are voluntarily opting in to the Mobile Messaging Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. Your participation in the Mobile Messaging Program is completely voluntary.
User Opt-Out and Support: You may opt-out of the Mobile Messaging Program at any time. If you wish to opt-out of the Mobile Messaging Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You understand and agree that the foregoing is the only reasonable method of opting out. For support, reply HELP to any mobile message from us.
Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging terms. We may also change the telephone number or short code we use to operate the Mobile Messaging Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.
Disclaimer of Warranty and Liability: The Mobile Messaging Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Mobile Messaging Program.
Modifications: We may modify or cancel the Mobile Messaging Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging terms at any time. Any such modification will take effect when it is posted to the Site. You agree to review these Mobile Messaging terms periodically to ensure that you are aware of any modifications. Your continued participation in the Mobile Messaging Program will constitute your acceptance of those modifications.
You acknowledge that you are aware text messages are not fully secure and could be intercepted by a third party and acknowledge if you share your mobile device with others, they may be able to view text messages sent by Kaiser Permanente Voice. It is your responsibility to understand the risks of receiving text messages on your mobile device. To update your mobile phone number, Visit https://kpvoice.kaiserpermanente.org/a/preferences and enter your registered email address to receive a unique login link. Once you arrive at your Preferences page, you may choose the pencil icon next to the Phones heading to edit your phone number and your mobile messaging opt-in status, then Save your preferences.

Any personal information you submit to the Site is governed by the Kaiser Permanente Voice privacy practices. This includes information on your right to see and receive copies of your personal information. To deactivate your Kaiser Permanente Voice account, please contact info@voice.kp.org. To the extent there is an inconsistency between these Terms and Conditions and the Kaiser Permanente Voice privacy practices, these Terms and Conditions shall govern.

In consideration of being allowed to use Kaiser Permanente Voice interactive services, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

signing on as or pretending to be another person
using secure messaging for any purpose in violation of local, state, national, international laws or posted Kaiser Permanente or Kaiser Permanente Voice policies
uploading or transmitting any communications, content, or material of any type (including secure messaging) that infringes upon, misappropriates or violates the intellectual property rights of others or the privacy or publicity rights of others
transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including Kaiser Permanente and Kaiser Permanente Voice personnel) or entity as determined by Kaiser Permanente Voice in its sole discretion
using interactive services in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
collecting information about others, including e-mail addresses
intentionally distributing viruses or other harmful computer code
attempting to (1) probe, scan, “hack”, or test the vulnerability of the Site or any Kaiser Permanente Voice system or network; or (2) breach any security or authentication measures on the Site or any Kaiser Permanente Voice system connected to the Site
using any “deep-link”, “page-scrape”, “robot”, “spider”, data mining tools, data gathering and extraction tools, or other automatic device, program, algorithm or methodology, to (1) access, acquire, copy or monitor any portion of the Site, or (2) in any way reproduce or circumvent the navigational structure or presentation of the Site

Kaiser Permanente Voice expressly reserves the right, in its sole discretion, to terminate a user’s access to any interactive services and/or to any or all other areas of the Site due to any act that would constitute a violation of these Terms and Conditions.

Use by Children

We do not knowingly collect personally identifiable information from children under the age of 13. If Kaiser Permanente Voice is made aware of collecting information from a child under 13 we will delete this information.

Access, correction, and data integrity

Although we attempt to maintain the integrity and accuracy of the information on the Site, we make no guarantees as to its correctness, completeness, or accuracy. The Site may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorized additions, deletions, or alterations could be made to the Site by third parties without our knowledge. If you believe that information found on the Site is inaccurate or unauthorized, please inform us by contacting our Web manager.

Revisions, changes, and updates

We may revise the information on this Site or otherwise change or update the Site, including these Terms and Conditions, without notice to you. Kaiser Permanente Voice may also make improvements and/or changes in products and/or services described on this Site or add new features at any time without notice. We encourage you to periodically read these Terms and Conditions to see if there have been any changes to our policies that may affect you. Your continued use of the Site will signify your continued agreement to these Terms and Conditions as they may be revised.

Links to Third Party Web sites

This Kaiser Permanente Voice Site provides links to other web sites that are not owned or controlled by Kaiser Permanente Voice (“Third Party Web sites”). Kaiser Permanente Voice provides links to Third Party Web sites to connect you easily to additional sources of issue or policy information that may be of interest to you. We may not have any business relationship with the party that controls this type of Third Party Web site and a link to such a site is offered only as a convenience to you.

Kaiser Permanente Voice also provides links to Third Party Web sites managed by vendors that we have made arrangements with to offer you services to help inform and educate. These Third Party Web sites may be co-branded, meaning that they display the Kaiser Permanente logo and the logo of the Third Party vendor but they are owned and controlled by the Third Party.

In each such instance, we will let you know when you are leaving Voice.KaiserPermanente.org and linking to a Third Party Web site. For example, we may include a notice advising you that you are being sent to a Third Party Web site on our web page adjacent to a link or on the first page that appears after clicking on a link. Or we may use an icon that we identify with an appropriate legend to let you know when you are leaving Voice.KaiserPermanente.org.

Kaiser Permanente Voice may not be responsible for the content, security or the privacy practices of Third Party Web sites. Please review the Privacy Statement and any terms of use of each Third Party Web site you visit, if applicable. Unless we specifically advise you otherwise, links to Third Party Web sites do not constitute or imply endorsement by Kaiser Permanente Voice of those sites, the information they contain or any products or services they describe. Kaiser Permanente Voice does not receive payment or other remuneration in exchange for your linking to or using any Third Party Web sites.

Passwords

Kaiser Permanente Voice has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your Kaiser Permanente Voice online password or account. It is your sole responsibility to (1) control the disclosure and use of your activation codes and password; (2) authorize, monitor, and control access to and use of your Kaiser Permanente Voice online account and password; and (3) promptly inform info@voice.kp.org of any need to deactivate a password.

Disclaimer

THIS SITE AND ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOUR USE OF THE SITE IS VOLUNTARY, AND AT YOUR OWN RISK. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON THE SITE DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT OF SUCH PRODUCTS OR SERVICES BY KP VOICE UNLESS SPECIFICALLY STATED OTHERWISE.

Limitation of Liability

KAISER PERMANENTE, KP VOICE AND THEIR AFFILIATES, SUPPLIERS, LICENSORS AND OTHER THIRD PARTIES MENTIONED OR LINKED TO ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, MOBILE MESSAGING PROGRAM, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY THIRD PARTY SITE, AND/OR THE SITE OR MOBILE MESSAGING PROGRAM’S USE OF ANY DATA YOU MAKE AVAILABLE TO THE SITE AND/OR THE MOBILE MESSAGING PROGRAM, AND YOUR USE OF ANY OF THE FOREGOING, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS DESCRIBED IN THE FOLLOWING PARAGRAPH, YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, MOBILE MESSAGING PROGRAM, AND/OR THIRD PARTY WEB SITES IS TO STOP USING THE SITE, MOBILE MESSAGING PROGRAM AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW SUCH DISCLAIMER OF WARRANTIES, LIMITATIONS OF LIABILITY, OR THE EXCLUSIONS FROM SUCH LIABILITY, AND YOU MAY BE ENTITLED TO SEEK OTHER REMEDIES. IN SUCH CASE, THE ABOVE DISCLAIMERS, LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Choice of Law

THESE TERMS AND CONDITIONS ARE GOVERNED BY CALIFORNIA LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW. IF ANY VERSION OF THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT (UCITA) IS ENACTED AS PART OF THE LAW OF CALIFORNIA, THAT STATUTE SHALL NOT GOVERN ANY ASPECT OF THESE TERMS AND CONDITIONS.

Copyrights

Except as otherwise indicated, all content on this Site, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of Kaiser Permanente Voice or its licensors and is protected by United States and international copyright laws. Kaiser Permanente Voice allows you to view or download a single copy of the material on the Site solely for your personal, noncommercial use.

The compilation of all content on this Site is the exclusive property of Kaiser Permanente Voice, or as applicable, its licensors, and is protected by United States and international copyright laws. Unless specifically authorized in writing by Kaiser Permanente Voice, any use of these materials, or of any materials contributed to this Site by entities other than Kaiser Permanente Voice, on any other Web site or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by Kaiser Permanente Voice. Content and features are subject to change or termination without notice in the editorial discretion of KP Voice.

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on this Site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

In addition, if you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet statutory requirements imposed by the DMCA. One place to find more information is the U.S. Copyright Office Web site, currently located at https://www.copyright.gov.

In accordance with the DMCA, KP Voice has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

Agent: KP Voice
Address: Kaiser Permanente, 1 Kaiser Plaza, 2757-D, Oakland, CA 94612
Phone: 510-271-6437
Email: info@voice.kp.org
(This telephone number is for copyright-related complaints only. No solicitations)

Please note: If you materially misrepresent that online material, product, or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys’ fees) and could be subject to criminal prosecution for perjury. We suggest that you consult your legal advisor before filing a notice or counter-notice.

Administration of accounts & concerns of accuracy

To deactivate your KP Voice account, please contact our Web manager at info@voice.kp.org.

Trademarks and service marks

“Kaiser Permanente”, “KP Voice” and the Kaiser Permanente and KP Voice logos are registered service marks of Kaiser Foundation Health Plan, Inc. Other proprietary marks of Kaiser Permanente or third parties may be designated as such from time to time on the Site through use of the TM, SM, or ® symbols. Users of the Site are not authorized to make any use of the Kaiser Permanente marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by Kaiser Permanente or the applicable third party.

Last updated: October 2023

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